Every serious businessperson knows that their customer is the boss. Actually, some of the prominent company's employees such as the managing director, operations manager, senior sales representative, and accountants among others may be fired if a single customer complains. Of course, a customer won't complain maliciously. This means an employee in the business or company didn't handle the customer well. For this reason, every businessperson needs to know that customer service is the backbone of the success of their business. If customer service deteriorates, the entire business may crumble down sooner than the owner expected. Quality customer services boost the positive image of your business in a big way. Are you eager to learn some of the ways you can use to improve customer service? Read on! Learn more here.
You first need to stay in contact with your customers. Don't always let the junior employees in your company handle your employees every time. You may not have an idea of the things that go on behind the curtains. Inform your customers about some of the developments you intend to introduce in your business and if they would like some updates on this. Make a good follow-up to see whether the customers were happy with the product or service they got in your business. Most customers often give genuine feedback you can use to know what to do next.
Have a customer focus group in place. Identify some of the loyal customers you have and be meeting them often for deliberations. Ask them to give you the inputs and ideas they have on how you would serve them and others better in your company. This way, they will know you highly esteem them and value their contributions to the growth of your business. If a customer has some complaints, ensure you resolve them quickly. Don't undermine any of the complaints the customers have. Ensure you resolve the issue amicably even though the customer was wrong, and not your employee. Click here for more info.
Some customers will insist on seeing you as the business owner or leader for various reasons. Be always available! Make your customers know that they can reach you anytime they want through the genuine contacts and addresses you have given them. Learn to appreciate your customers for their huge or little input in your business. A 'thank you' card or gift would mean everything to them. Send birthday wishes and greeting cards to your customers via email just to show them you are concerned about them in many ways including knowing when it's their birthday.
For more information, check out http://en.wikipedia.org/wiki/Business.